Terms of Use
Last updated on September 17, 2024

Welcome to MultiHubedu! These Terms of Use (“Terms”) govern your access and use of the MultiHubedu platform, including our website, mobile apps, and related services (collectively referred to as the “Services”). By using our Services, you agree to these Terms, which form a binding contract between you and MultiHubedu. Please read them carefully as they outline your rights, obligations, and the rules that govern your use of our platform.

1. Acceptance of Terms
   By accessing or using MultiHubedu, you agree to these Terms, as well as our Privacy Policy and any additional terms that apply to specific areas of our Services. If you do not agree with any of these terms, please refrain from using our platform.
2. Arbitration and Dispute Resolution
   If you reside in the United States or Canada, you agree to resolve any disputes with MultiHubedu through small claims court or binding individual arbitration. You waive your right to participate in class action lawsuits or jury trials, as outlined in the Dispute Resolution section.
3. Mission and Purpose
   MultiHubedu’s mission is to enhance lives through learning by connecting learners (students) with educators (instructors) from various fields. Our platform allows instructors to create and share educational content, and students to access that content for learning and development. We believe this marketplace model provides the best way to offer valuable learning experiences.
4. Applicability
   These Terms apply to all activities on MultiHubedu, including your use of our website, mobile apps, APIs, and other services. If you publish a course on the platform, you must also agree to the Instructor Terms. In addition, our Privacy Policy explains how we handle personal data from both students and instructors.
5. Instructor Terms
   If you are an instructor on the MultiHubedu platform, you are required to adhere to the Instructor Terms, which provide further details about course creation, instructor responsibilities, and other guidelines specific to content creators.
6. Privacy and Data Processing
   We take your privacy seriously. You can learn more about how we collect, use, and protect your personal information in our Privacy Policy. If you are participating in a MultiHubedu Business learning program offered by your employer, please refer to our MultiHubedu Business Privacy Statement.
7. Incorporation of Policies
   In addition to these Terms, other policies relevant to your use of the platform, such as our Privacy Policy and Instructor Terms, are incorporated by reference. By using MultiHubedu, you agree to comply with all applicable policies.
8. Modifications
   We may update or modify these Terms from time to time. Any changes will be posted on the platform, and continued use of our Services constitutes your acceptance of the updated Terms.

When you use our website and apps, certain data regarding your browsing and app activities may be shared with third-party service providers that support MultiHubedu’s operations. By using our Services, you consent to these communications and data sharing.

Table of Contents
• 1. Accounts
• 2. Content Enrollment and Lifetime Access
• 3. Payments, Credits, and Refunds
• 4. Content and Behavior Rules
• 5. MultiHubedu’s Rights to Content You Post
• 6. Using MultiHubedu at Your Own Risk
• 7. MultiHubedu’s Rights
• 8. Subscription Terms
• 9. Miscellaneous Legal Terms
• 10. Dispute Resolution
• 11. Updating These Terms
• 12. How to Contact Us

1. Accounts

To use most of the features on our platform, you need to create an account. It’s essential to keep your password safe, as you are responsible for all activity on your account. If you believe someone else is using your account, contact our Support Team immediately. You must meet the age of consent for online services in your country to use MultiHubedu.

Your account is necessary for activities such as purchasing and accessing content or submitting content for publication. It’s important that you provide and maintain accurate and up-to-date information, including a valid email address. You are fully responsible for your account, including any harm or damage caused by unauthorized use. To protect your account, do not share your login credentials with others, and use a secure password.

We do not allow account transfers or the use of another person’s account. If you contact us about account access, you will need to verify your identity. If we are unable to confirm your ownership, we will not grant access.

If we discover unauthorized account sharing or any breach of these terms, we may take action, including suspending or terminating your account. If you suspect that your account has been compromised, notify us immediately.

To create an account on MultiHubedu, students and instructors must be at least 18 years old. If you are younger than 18 but above the legal age for consent to use online services in your country, a parent or guardian must create the account for you and supervise your access to appropriate content. If we learn that a minor has created an account in violation of these terms, the account will be terminated.

You can terminate your account at any time by following the instructions provided in your account settings. Please refer to our Privacy Policy to understand what happens to your data upon account termination.

2. Content Enrollment and Lifetime Access

When you enroll in a course or other content on MultiHubedu, you receive a license to view it through our platform and services, but no other use is permitted. You cannot transfer, resell, or share the content. Typically, we provide lifetime access to the content you enroll in, unless we must disable it for legal or policy reasons, or if the content was accessed through a subscription plan.

Under our Instructor Terms, instructors who publish content on MultiHubedu grant us the right to offer licenses to students. When you enroll in a course, whether it’s free or paid, you are receiving a limited license to access and view the content via our platform for personal, non-commercial, educational purposes only. MultiHubedu remains the licensor, and the content is not sold to you.

This license does not grant you permission to reproduce, redistribute, resell, share, or modify the content in any way. Unauthorized uses—such as sharing your account information, downloading content to share on unauthorized platforms, or creating derivative works—are strictly prohibited. You may not use the content outside the MultiHubedu platform without explicit permission from us in a signed agreement.

We typically provide lifetime access to course content, but there are exceptions. We reserve the right to revoke access at any time if the content violates our policies, is subject to a copyright complaint, or is required to be removed for legal reasons. This lifetime access applies to course content, but not to additional services or features, such as instructor support or Q&A. Instructors may stop offering those services at any time, and access to such features may not be guaranteed for the lifetime of the course.

3. Payments, Credits, and Refunds

When you make a payment on MultiHubedu, you agree to use a valid payment method. If you’re not satisfied with your content, we offer a 30-day refund or credit for most purchases.

3.1 Pricing

Prices for content on MultiHubedu are set based on our Instructor Terms and Promotions Policy. Prices may vary between our website and mobile or TV apps due to different pricing systems and policies.

We occasionally offer discounts during promotions, and the applicable price is the one at checkout. Prices may differ depending on whether you’re logged in, as certain promotions are available only to registered or new users.

The currency displayed when logged in depends on your location when you created your account. If you’re not logged in, the currency is based on your current location. We don’t offer options to see pricing in different currencies.

In regions where taxes like VAT or sales tax apply, MultiHubedu is responsible for collecting and remitting those taxes. The price you see may either include taxes or have taxes added at checkout, depending on your location.

3.2 Payments

You agree to pay the fees for any content you purchase, and you authorize us to charge your payment method (credit/debit card, mobile wallet, etc.). We work with secure payment service providers and may update your payment method based on the information they provide. Refer to our Privacy Policy for more details.

If your payment method fails, and you still gain access to the content, you must pay the owed amount within 30 days of our notification. We reserve the right to disable access to unpaid content.

3.3 Refunds and Refund Credits

If you are dissatisfied with your purchase, you can request a refund within 30 days of buying the content. This refund policy does not apply to Subscription Plan purchases (refer to Section 8.4). We may issue refunds either as a credit or to your original payment method, depending on the payment platform and other factors.

Refund requests made after the 30-day period are not eligible unless the content is disabled due to legal or policy reasons. We also reserve the right to refund after 30 days in cases of suspected or confirmed fraud.

To request a refund, follow the steps provided. As stated in our Instructor Terms, instructors agree to honor student refunds.

Refund credits are applied automatically toward your next content purchase on our website but cannot be used for purchases on mobile or TV apps. Refund credits may expire after a specified period and have no cash value unless otherwise required by law.

If we find that you’re abusing the refund policy (e.g., consuming a large portion of the content before requesting a refund), we may deny your refund, restrict future refunds, ban your account, or limit your future access to our services. If your account is banned due to policy violations, you will not be eligible for a refund.

For more details on our refund policy, visit our refund information page.

3.4 Gift and Promotional Codes

MultiHubedu or its partners may offer gift and promotional codes that can be redeemed for credits or specific content. These credits can be applied toward eligible purchases on the platform, subject to the terms and conditions that come with the codes. However, gift and promotional credits cannot be used for purchases made through our mobile or TV apps.

Credits and promotional values associated with these codes may have an expiration date, and if not used within the specified period, they may expire. Gift and promotional codes provided by MultiHubedu cannot be exchanged for cash unless explicitly stated in the terms or as required by law. Codes offered by partners are subject to that partner’s refund policies. If you have multiple credits saved on your account, MultiHubedu may decide which credit to apply toward your purchase. Please refer to our Support Page for more details on using gift and promotional codes.

4. Content and Behavior Rules

MultiHubedu is to be used only for lawful purposes. You are responsible for all content you upload or post on our platform, whether it be reviews, questions, course materials, or other posts. You must comply with our Trust & Safety Guidelines and respect the intellectual property rights of others. Repeated or serious violations of these guidelines could lead to the suspension or banning of your account. If you believe someone is infringing on your copyright, please notify us.

You are not allowed to use the platform or create an account for any unlawful activities. Your use of the services must comply with local and national laws or regulations applicable to you. You are solely responsible for understanding and adhering to any such laws and regulations.

If you are a student, you can interact with instructors by asking questions and submitting reviews of courses. For certain content, instructors may ask you to submit homework or tests. It’s important that you only submit work that is yours and does not infringe on the rights of others.

If you are an instructor, you can submit content for publication and interact with students enrolled in your courses. However, you must ensure that all the content you submit complies with local and national laws, and that it respects the rights of others, including intellectual property laws. You are solely responsible for any consequences arising from the content you post or actions you take on the platform. Before submitting content, be sure to review the copyright restrictions in the Instructor Terms.

If we receive notice that your content violates the law or others’ rights, or if it violates our Trust & Safety Guidelines, we may remove your content from the platform. We comply with copyright laws and expect our users to do the same. For more information, please refer to our Intellectual Property Policy.

We have full discretion in enforcing these Terms and our guidelines. We may restrict or terminate your use of the platform at any time, with or without notice, for any reason, including failure to pay fees, fraudulent chargeback requests, inactivity, legal violations, or suspicious activity. In such cases, we may delete your account and content, and block you from accessing the platform or services. Your content may remain available on the platform even after account termination. You agree that MultiHubedu is not liable for account termination, content removal, or loss of access.

If you encounter content that infringes your copyright or trademark rights, you can submit a complaint to us. Our Instructor Terms require instructors to adhere to legal standards and respect intellectual property rights. For more information on filing a copyright or trademark infringement claim, visit our Intellectual Property Policy.

5. MultiHubedu’s Rights to Content You Post

As a user of MultiHubedu, you retain full ownership of the content you post, whether it’s a course, comment, or other material. However, by posting content, you grant MultiHubedu a license to share, distribute, and promote your content across various platforms, including advertising on external sites. This license allows us to share your content with a broader audience while ensuring that you maintain ownership rights.

By posting content, comments, questions, reviews, or submitting ideas and suggestions for improvements, you allow MultiHubedu to use, modify, distribute, and promote this content as necessary. This also means that MultiHubedu can edit or adapt your content for different formats, and share it with other platforms or partners to promote the platform or enhance its reach.

In legal terms, by submitting or posting content, you grant MultiHubedu a worldwide, non-exclusive, royalty-free license (with the right to sublicense) to use, copy, reproduce, adapt, modify, publish, distribute, and display your content in any medium. This includes using your content for marketing and promotion purposes without offering any compensation. You also waive any privacy or publicity rights related to these uses, to the extent permitted by law, and confirm that you have the authority to authorize such uses of your content.

6. Using MultiHubedu at Your Own Risk

MultiHubedu allows users to create, publish, and interact through content such as courses, reviews, and questions. Since this is an open platform, some content may not be reviewed for legal issues, accuracy, or truthfulness before being made available. As a result, there is some level of risk associated with using the platform, and users must acknowledge that.

The platform does not exercise editorial control over user-posted content, meaning MultiHubedu cannot guarantee its reliability or accuracy. You may encounter content you find offensive or inappropriate. If this occurs, it is important to understand that MultiHubedu is not liable for your exposure to such content or your enrollment in any course, subject to applicable law.

Additionally, some content—especially related to health, wellness, or physical exercise—may carry inherent risks, including potential illness, injury, or other dangers. By accessing this type of content, you voluntarily assume these risks and are responsible for your own choices.

When interacting with others, such as instructors or students, you should be cautious about sharing personal information. MultiHubedu limits what information instructors can request from students, but it cannot fully control how users handle the information they receive from one another. For your safety, avoid sharing sensitive personal information like your email address.

MultiHubedu does not employ or oversee instructors, meaning it is not liable for any issues that arise between instructors and students. This includes disputes, claims, losses, or injuries related to such interactions.

Finally, while using MultiHubedu, you may encounter links to external websites. MultiHubedu does not control or own these sites and is not responsible for their content or privacy practices. It is important to read their terms and conditions, as well as privacy policies, when interacting with third-party sites.

7. MultiHubedu’s Rights

MultiHubedu retains ownership of the platform and services, including the website, applications, API, code, and content created by our employees or partners (excluding user-submitted content). All rights, titles, and interests in and to the MultiHubedu platform are protected by copyright, trademark, and other relevant laws. You cannot use any of our branding (e.g., logos, trademarks, domain names) without explicit permission.

When you provide feedback, comments, or suggestions about MultiHubedu, you do so voluntarily, and we reserve the right to use that feedback as we see fit without any obligation to you.

While using the platform, you agree not to:

• Access, tamper with, or use non-public areas of the platform or our systems.
• Interfere with platform security or attempt to test the vulnerability of any of our systems.
• Copy, modify, or reverse engineer any part of the platform or services.
• Use automated methods like scraping or robots to access the platform without our permission.
• Interfere with, disrupt, or create undue burden on the services (e.g., by sending viruses, spamming, or overloading systems).

8. Subscription Terms

If you subscribe to a plan on MultiHubedu, additional terms apply.

8.1 Subscription Plans

When subscribing, you gain a limited, non-exclusive, non-transferable license to access content through the platform, which is subject to the same terms regarding content enrollment and lifetime access.

Some Subscription Plans may include access to interactive environments (e.g., workspaces). These may be provided by third-party providers, and your use of these environments must comply with their respective terms.

The features and price of your subscription are based on the plan you choose. You cannot share, transfer, or assign your subscription to others.

We may revoke your license to access subscription content if required for legal or policy reasons. If we lose the right to offer certain content, your access to that content may be revoked.

8.2 Account Management

You can cancel your subscription by following the instructions on our Support Page. If you cancel, access to your subscription will end at the close of your current billing period. Refunds are not provided unless required by law.

Canceling a subscription does not close your MultiHubedu account.

8.3 Free Trials & Renewals

Your subscription may begin with a free trial, with the trial duration specified during sign-up. Eligibility for free trials is at our discretion, and we may terminate the trial early if we determine ineligibility.

At the end of your free trial, your subscription will automatically renew, and you’ll be charged for the next billing cycle unless you cancel before the trial ends. Check your subscription settings for fees and renewal information.

8.4 Payments and Billing

When you subscribe to a Subscription Plan, the subscription fee will be clearly displayed at the time of purchase. You can refer to our Support Page to find more information about applicable fees and billing dates. Taxes may be added to your subscription fees, as detailed in the “Payments, Credits, and Refunds” section. Payments are non-refundable, and there are no credits for partially used periods, unless required by applicable law. Depending on your location, you may be eligible for a refund as per our Refund Policy for Subscription Plans.

To initiate a subscription, you must provide a valid payment method. By subscribing and providing your billing information, you authorize us and our payment service providers to process payment for the relevant fees using the payment method on file. At the end of each subscription term, your subscription will automatically renew, and your payment method will be charged for the applicable fees.

If your payment method is updated by our service providers, you authorize us to continue processing payments using the updated method. If we are unable to process payments or if a chargeback is granted for your subscription fee, we may suspend or terminate your subscription.

We reserve the right to modify Subscription Plans or adjust pricing at our discretion. Any changes will take effect after notifying you, unless otherwise required by law.

8.5 Interactive Session Restrictions

When participating in Interactive Sessions, the following actions are prohibited:

• Using the sessions for any purpose outside of the activities outlined by Udemy’s labs.
• Providing access to web, databases, forums, or engaging in cryptocurrency mining during Interactive Sessions.
• Exceeding the usage limitations set forth on our Support Page.
• Using the Interactive Sessions in a commercial production environment.
• Performing any actions that disrupt or interfere with our services or platform stability.
• Using non-simulated, personal, or live data when accessing or using the Interactive Sessions.

These restrictions apply in addition to the rules detailed in the “Content and Behavior Rules” and “Udemy’s Rights” sections.

8.6 Subscription Disclaimers

We make no guarantees regarding the availability or minimum amount of content in any Subscription Plan. We reserve the right to add, remove, or change features of Subscription Plans at any time. Additionally, we are not responsible for preserving or storing any content you input during the use of a Subscription Plan. These disclaimers are in addition to those found in the “Disclaimers” section below.

9. Miscellaneous Legal Terms

These terms are part of a legally binding contract between you and MultiHubEdu. Below are important details regarding your relationship with MultiHubEdu:

9.1 Binding Agreement

By registering, accessing, or using MultiHubEdu’s services, you agree to these Terms, forming a legally binding contract. If you do not agree, do not use the Services. If you are using MultiHubEdu on behalf of an organization, you confirm that you are authorized to do so.

In case of any conflict between different language versions of these Terms, the English version will prevail. These Terms, along with any linked policies (such as Instructor Terms, Privacy Policy, and User Agreement), constitute the entire agreement between you and MultiHubEdu.

If any part of these Terms is found to be unenforceable by law, the remainder will still be valid. Delays in enforcing rights do not result in waivers of those rights, and specific instances of waivers do not imply general waivers.

The following sections will continue to be in effect even after these Terms end: Content Enrollment and Lifetime Access (Section 2), MultiHubEdu’s Rights to Content You Post (Section 5), Using MultiHubEdu at Your Own Risk (Section 6), MultiHubEdu’s Rights (Section 7), Subscription Disclaimers (Section 8.5), Miscellaneous Legal Terms (Section 9), and Dispute Resolution (Section 10).

9.2 Disclaimers

Occasionally, the platform may experience downtime for maintenance or other unexpected issues, and you agree that you will not hold MultiHubEdu responsible. In legal terms, the services and content provided are “as is” and “as available” without any warranties of any kind (express or implied) regarding their suitability, availability, security, or accuracy.

MultiHubEdu (including its affiliates, partners, and agents) does not guarantee specific results from the use of its services, and your use is at your own risk. Certain jurisdictions may not allow the exclusion of implied warranties, so those exclusions may not apply to you.

MultiHubEdu may modify or discontinue features or services at any time without being held liable for interruptions. Additionally, MultiHubEdu is not responsible for failures caused by events beyond its control, such as natural disasters, internet outages, or government restrictions.

9.3 Limitation of Liability

There are risks associated with using online services, including accessing educational content related to health, wellness, or other fields. You acknowledge these risks and agree not to hold MultiHubEdu liable for any injuries, losses, or damages that may arise from using the platform.

In legal terms, MultiHubEdu (and its affiliates, suppliers, and partners) will not be liable for any indirect, incidental, punitive, or consequential damages, including loss of data, revenue, profits, or personal injury. The total liability for any claims will be the greater of $100 USD or the amount you have paid to MultiHubEdu in the last 12 months. Some jurisdictions may not permit the exclusion or limitation of liability for consequential or incidental damages, so those limitations may not apply to you.

9.4 Indemnification

If your actions cause legal trouble for MultiHubEdu, we may seek legal action against you. You agree to indemnify, defend (if requested), and hold harmless MultiHubEdu, its affiliated companies, officers, directors, suppliers, partners, and agents from any third-party claims, demands, losses, damages, or expenses (including reasonable attorney fees) arising from: (a) the content you post or submit; (b) your use of the Services; (c) your violation of these Terms; or (d) your violation of any third-party rights. This indemnification obligation will continue after the termination of these Terms and your use of the Services.

9.5 Governing Law and Jurisdiction

When these Terms mention “MultiHubEdu,” they refer to the entity you are contracting with. The governing law and jurisdiction depend on your location:

• If you are located in the United States, your agreement is with MultiHubEdu, Inc., and these Terms are governed by the laws of the State of California, USA, without reference to its choice or conflicts of law principles. You consent to the exclusive jurisdiction of the federal and state courts in San Francisco, California.
• If you are located outside the United States, the laws of your local jurisdiction may apply, and the courts of your country will have jurisdiction, unless otherwise stated in a specific contract.

In cases where the “Dispute Resolution” section below does not apply, the relevant legal jurisdictions mentioned will govern.

9.6 Legal Actions and Notices

Any legal action related to these Terms must be brought within one year of the cause of action, unless a longer period is required by law. All notices or communications under these Terms must be in writing and delivered either by registered or certified mail with return receipt requested, or by email. We will send notices to the email address associated with your MultiHubEdu account, and you can send notices to us at notices@multihubedu.com.

9.7 Relationship Between Us

You and MultiHubEdu agree that there is no joint venture, partnership, employment, contractor, or agency relationship between us as a result of these Terms or your use of our Services.

9.8 No Assignment

You may not assign or transfer these Terms or the rights granted under them. For example, if you create an account as an employee of a company, your account cannot be transferred to another employee. MultiHubEdu may assign these Terms and the associated rights to another entity without restriction. Your account is non-transferable, and all rights terminate upon your death.

9.9 Sanctions and Export Laws

You affirm that you are not located in, or a resident of, any country under U.S. trade sanctions or embargoes (such as Cuba, Iran, North Korea, Syria, or the Crimea, Donetsk, or Luhansk regions). You also confirm that you are not listed on any U.S. government specially designated national or denied-party list.

If you become subject to such restrictions during your agreement with MultiHubEdu, you must notify us within 24 hours. We reserve the right to terminate our obligations to you immediately, with no further liability, though you will still be responsible for any outstanding obligations.

You agree to comply with all applicable U.S. and international export control laws and trade sanctions, and you will not use, export, or transfer any part of the Services or related technical information in violation of these laws. You also agree not to upload content or technology subject to specific export controls.

9.10 Recommendation Systems

MultiHubEdu’s recommendation systems suggest content you may be interested in based on factors such as the content you’ve interacted with, searches you’ve performed on the platform, the activities of other users, and information you’ve provided to us while using the site or app.

10. Dispute Resolution

We encourage you to first try resolving any disputes by contacting our Support Team. If a resolution cannot be reached, and you are located in the United States or Canada, you have the option to take your dispute to small claims court or resolve it through binding individual arbitration. You agree not to bring the dispute to another court or participate in any non-individual class action against us.

10.1 Dispute Resolution Overview

MultiHubEdu is dedicated to resolving disputes with its users in a fair and informal way. Before taking any formal legal action, both you and MultiHubEdu agree to try resolving the issue through mandatory informal dispute resolution.

YOU AND MULTIHUBEDU AGREE THAT ANY AND ALL DISPUTES ARISING OUT OF OR RELATED TO THESE TERMS, OR THE USE OF OUR SERVICES, WILL BE RESOLVED EITHER IN SMALL CLAIMS COURT OR THROUGH BINDING INDIVIDUAL ARBITRATION, AND BOTH PARTIES WAIVE THE RIGHT TO A JURY TRIAL OR TO FILE A CASE IN ANY OTHER COURT.

Additionally, YOU AND MULTIHUBEDU AGREE TO BRING CLAIMS AGAINST EACH OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS PART OF ANY CLASS ACTION OR REPRESENTATIVE PROCEEDING.

This agreement applies to both you and MultiHubEdu, as well as any agents, contractors, or employees involved, and is governed by the Federal Arbitration Act.

10.2 Mandatory Informal Dispute Resolution Process

Before filing a formal claim, both you and MultiHubEdu must first go through an informal dispute resolution process:

• The party raising the dispute must send a Claim Statement to the other party, which includes: (a) your full name, mailing address, email, and details of the dispute, and (b) a proposed resolution (including any financial claims and how the amount was calculated). Submitting a Claim Statement pauses any applicable statute of limitations for 60 days starting from the date the Claim Statement is received. You should email your Claim Statement to MultiHubEdu at notices@multihubedu.com or send it via certified mail to MultiHubEdu, Attn: Legal, [Insert Address].
• Once either party receives a Claim Statement, both will try in good faith to resolve the issue informally within 60 days. If the dispute cannot be resolved within that timeframe, either party may pursue formal legal action in small claims court or individual arbitration under the terms of this agreement.

Failure to complete this informal process is a breach of these Terms, and no court or arbitrator can hear the dispute without it being followed.

10.3 Small Claims

If a dispute is unresolved after the informal process, it may be brought in small claims court in: (a) San Francisco, California; (b) your local county; or (c) another location both parties agree on. Both parties waive the right to take disputes to courts other than small claims court.

10.4 Arbitration

As an alternative to small claims court, disputes can be resolved through individual arbitration. In arbitration, there’s no judge or jury, but the arbitrator has the same power to award individual relief and must follow our agreement just like a court. If either party files a case in a court that isn’t small claims, the other can request that it be moved to arbitration.

Disputes over whether a case should be arbitrated, the scope of arbitration, or the enforceability of this section will be determined by the arbitrator. A court may enforce this Dispute Resolution Agreement, including stopping any improperly started arbitration or court case.

If the American Arbitration Association (AAA) or any other designated arbitration organization cannot manage the case, both parties will negotiate in good faith to select another organization or arbitrator. If no agreement can be reached, either party may ask a court to appoint a replacement arbitrator to handle the dispute at a reasonable cost.

10.5 General Arbitration Rules

The arbitration process varies depending on whether your claim is filed individually or as part of a Mass Arbitration (defined below). The rules outlined in this section will apply, except in the case of a Mass Arbitration. All arbitrations will be handled by a single arbitrator. If a party chooses arbitration, they must initiate the process by filing a demand with the American Arbitration Association (AAA). For consumer disputes, the AAA Consumer Arbitration Rules and AAA Consumer Due Process Protocol will apply, while for other disputes, such as those involving instructors, the AAA Commercial Arbitration Rules and Optional Appellate Rules will apply. If there’s a conflict between these Terms and AAA rules, these Terms take precedence.

Disputes involving claims of less than $15,000 USD (excluding attorneys’ fees and other incidental damages) will be resolved through binding arbitration based solely on written submissions. Other cases may be resolved via phone, video conference, or written submissions. Any decision made by the arbitrator can be enforced in a court that has jurisdiction. To begin an arbitration, the initiating party must send a description of the dispute to the AAA Case Filing Services.

10.6 Mass Arbitration Rules

For cases where 25 or more claimants (each a “Mass Arbitration claimant”) or their legal representatives intend to file similar claims against MultiHubEdu, and those claims are coordinated by the same counsel, the following Mass Arbitration rules will apply.

Each Mass Arbitration claimant must complete the informal dispute resolution process. Counsel for the claimants will submit a single Claim Statement that identifies all claimants and their contact information. A “bellwether procedure” will follow, in which up to 10 claimants are selected for arbitration. The selection will be divided equally between the claimants’ and MultiHubEdu’s counsel. These cases will proceed individually, and all other Mass Arbitration claims will be dismissed until the bellwether arbitrations are resolved.

Once the 10 bellwether cases are decided, both parties will engage in mandatory mediation for at least 60 days to attempt to resolve the remaining claims. If mediation fails, the unresolved disputes may only be pursued individually in small claims court or with FairClaims, Inc. under its Small Claims Rules & Procedures.

If the Mass Arbitration Rules are deemed unenforceable by a court, any unresolved disputes must be filed and resolved in court, including class actions if applicable. Pending arbitrations will be dismissed, and the ruling on the Mass Arbitration Rules will not affect the validity of other provisions of these Terms.

10.7 Fees and Costs

You and MultiHubEdu agree that each party will be responsible for covering its own costs and attorneys’ fees in the event of a dispute. However, either party may recover fees and costs if permitted by applicable law. If an arbitrator or court determines that an arbitration was initiated in bad faith, frivolously, or for an improper purpose, the defending party may be awarded attorneys’ fees to the extent allowed by law.

10.8 No Class Actions

Except as stated in the Mass Arbitration Rules, both parties agree that claims can only be brought on an individual basis. This means: (a) neither party can bring claims as part of a class action or as a class member; (b) an arbitrator cannot combine multiple claims into a single case; and (c) an arbitrator’s decision only affects the individual involved, not other users. However, this does not limit either party’s right to resolve a dispute by mutual agreement through a class-wide settlement of claims.

10.9 Changes

If MultiHubEdu makes changes to the “Dispute Resolution” section after you’ve accepted these Terms, you can reject the changes by providing written notice. To do so, you must send written notice either via mail or email (notices@multihubedu.com) within 30 days of the change’s effective date. Your notice must include your full name and clearly state your rejection of the changes. By rejecting, you agree to abide by the Dispute Resolution terms as they were when you last accepted them.

10.10 Improperly Commenced Arbitration

If either party believes that the other has initiated an arbitration that violates this Dispute Resolution Agreement, they may seek a court order to stop the arbitration from proceeding. The court may also award fees and costs, including attorneys’ fees, for seeking such an order.

11. Updating These Terms

From time to time, MultiHubEdu may update these Terms to clarify practices or incorporate new features. MultiHubEdu reserves the right to make changes to these Terms at any time. If any material changes are made, users will be notified via email or a prominent notice posted on the platform. Changes will be effective immediately unless otherwise stated. Your continued use of the services after these updates means you accepts the new Terms.

12. How to Contact Us

If you have any questions, concerns, or feedback, the best way to reach MultiHubEdu is through the Support Team. We’re always happy to hear from you!

This concludes the terms of service document. Let me know if you need any further assistance or clarification.