Privacy Policy

Make learning and teaching more effective with active participation and student collaboration

Last updated: August 14, 2024

Thank you for being part of MultiHubEdu. At MultiHubEdu (“we,” “us,” “our”), we respect your privacy and are committed to explaining how we collect, use, and share data about you. This Privacy Policy explains our data collection practices and your rights regarding your personal information.

Unless we state otherwise or provide a link to a different policy, this Privacy Policy applies whenever you use MultiHubEdu’s website, mobile applications, APIs, or related services (collectively, the “Services”). It also applies to prospective customers of our business and enterprise offerings.

By using the Services, you agree to the terms of this Privacy Policy. If you do not agree with any part of this policy or any other agreement that governs your use of the Services, please refrain from using the Services.

Table of Contents

What Data We Collect
How We Collect Data
How We Use Your Data
Who We Share Your Data With
Security
Your Rights
Region-Specific Rules
Updates & Contact Information

What Data We Collect

We collect certain data directly from you, such as information you provide, data about your learning progress, and data from third-party platforms linked with MultiHubEdu. Some data is automatically collected, such as device information and activity within our Services.

The processing activities associated with this data include collecting, recording, storing, altering, retrieving, encrypting, pseudonymizing, erasing, and transmitting.

1.1 Data You Provide to Us

We collect different types of personal information depending on your use of the Services, including:

Account Data: When you create an account, we collect your email, password, and account settings. For instructors, we also collect your name, verification information, and contact details. Additional information, such as interests, occupation, and skills, may be collected.
Profile Data: You can voluntarily provide a profile picture, biography, links to social media profiles, or other publicly visible details.
Shared Content: We collect and store content you create and share, such as courses, reviews, messages, and posts. This content may be publicly visible.
Learning Data: This includes your course enrollments, progress, assignments, quizzes, and interactions with instructors and other students.
Payment Data: When you make purchases, we collect billing information (e.g., name, address, and ZIP code). Payment details are securely handled by our third-party providers; we do not store sensitive card information.
Instructor Payment Data: For instructors, we collect necessary information (e.g., payment account details, tax information) to process payments.

1.2 Data from Third-Party Platforms

We may receive data from third-party platforms like social media when you link them to your MultiHubEdu account. The data provided depends on your privacy settings and the platform’s policies.

1.3 Sweepstakes, Promotions, and Surveys

If you participate in any promotions, surveys, or challenges, we collect and store the data you provide, such as name, email, and address. This data may be used for notifying winners and distributing rewards.

How We Collect Data

We collect data through various methods:

Directly from You: When you create an account, participate in surveys, or interact with our Services.
Automatically: Through tracking technologies (cookies, web beacons, etc.) that monitor your usage patterns.
Third-Party Integrations: Information from social media or payment services when connected with MultiHubEdu.

How We Use Your Data

We use your data to:

Provide, manage, and improve our Services
Personalize your learning experience
Process payments and issue rewards
Communicate updates and offers
Enhance platform security and prevent fraud

Who We Share Your Data With

We may share your data with:

Service Providers: To process payments, store data, and manage customer interactions.
Instructors: For course-related purposes, instructors may receive information about students enrolled in their courses.
Legal and Regulatory Authorities: If required by law or to protect the rights of MultiHubEdu or others.

Security

We take appropriate measures to protect your data against unauthorized access, loss, or misuse. However, no system is completely secure, and we cannot guarantee absolute security.

Your Rights

Depending on your location, you may have the right to:

Access and update your data
Request deletion of your data
Restrict or object to certain processing activities
Withdraw consent where applicable

Region-Specific Rules

Different regions may have specific data protection laws. If you are in such a region, we will process your data in accordance with the applicable legal framework.

Updates & Contact Information

We may update this Privacy Policy to reflect changes in our practices or applicable laws. Any significant changes will be communicated through prominent means, such as email or notices within the Services.

For questions or concerns, please contact us through our Support Team.

Communications and Support

When you contact us for support or to report a problem (whether or not you have an account), we collect and store your contact details, messages, and other data you provide. This may include your name, email, messages, location, user ID, refund transaction IDs, and any other relevant data. We use this information to respond to your queries and address any concerns in accordance with this Privacy Policy.

Legal Basis: Legitimate interests (customer support and technical assistance)

Data related to communications with our support team is stored and associated with your account. Any use of information received from Google APIs (like instructor-uploaded content) complies with Google’s API Services User Data Policy, including Limited Use requirements.

1.2 Data We Collect Through Automated Means

When you access the Services, we automatically collect certain data, including:

System Data

We collect technical information about your device, such as your IP address, device type, operating system, browser type, and other system data.

Legal Basis: Performance of contract, legitimate interests (service provisioning, technical support, security, communication, product improvement)

Usage Data

We track how you interact with the Services, including the content you access, time spent on specific pages, search queries, and other usage statistics.

Legal Basis: Legitimate interests (user experience improvement, product enhancement)

Approximate Geographic Data

We may collect your approximate location based on your IP address, including country and city, to help improve your user experience and maintain security.

Legal Basis: Legitimate interests (user experience improvement, fraud prevention, and security)

Data collected automatically through server log files and tracking technologies is stored and associated with your account. For more information, see the “Cookies and Data Collection Tools” section below.

1.3 Data From Third Parties

If you are a MultiHubEdu enterprise or corporate prospect, we may also collect business contact information from third-party commercial sources, in addition to the data you provide directly.

2. How We Collect Data About You

We use various tools to gather data, including cookies, web beacons, and other tracking technologies. Some of these tools offer you the ability to opt out of data collection.

2.1 Cookies and Data Collection Tools

We use cookies—small text files stored by your browser—to collect, store, and share data about your activities on our Services. Cookies allow us to remember details such as your preferred language and provide an improved browsing experience. For more information about cookies, visit Cookiepedia. We also use clear pixels in emails to track deliverability and open rates.

MultiHubEdu and its service providers, such as Google Analytics and third-party advertisers, use server log files and automated tools like cookies, tags, and web beacons to gather System and Usage Data. We may tie data collected through these tools to other personal information as described in this Privacy Policy.

2.2 Why We Use Data Collection Tools

We use the following types of Data Collection Tools for these purposes:

Strictly Necessary: These tools are essential for you to access and use the site’s features (e.g., logging in, accessing content), and for ensuring the site’s security and functionality. Disabling them may make parts of the site unusable.
Functional: These tools store data related to your browser and preferences (e.g., preferred language, volume settings), providing a more tailored user experience.
Performance: We use these tools to measure and improve our Services by analyzing usage data, site traffic, and feature performance. These tools help us test and optimize features.
Advertising: Advertising tools deliver personalized ads based on your activity and interests. We may share anonymized data with advertisers to help deliver relevant ads.
Social Media: These tools enable social media functionalities, like sharing content, and may track users across sites for targeted advertising.

You can adjust your browser settings to manage cookie preferences, though disabling certain cookies may affect your experience or functionality of the Services. For more information about managing Data Collection Tools, see Section 6.1 (Your Choices About the Use of Your Data).

3. What We Use Your Data For

We collect and use your data for various purposes related to the provision and improvement of our Services, communication, and compliance with legal obligations. We retain your data only for as long as necessary to fulfill the purposes for which it was collected.

Here are some of the key ways we use your data:

Service Provision:
We use your data to provide and administer our Services, including enabling your participation in educational content, issuing completion certificates, and facilitating communication with other users.

- Data Categories: Account Data, Shared Content, Learning Data, System Data, Usage Data, Approximate Geographic Data

Payment Processing:
To process payments and fulfill financial transactions with instructors, students, and third parties.

- Data Categories: Student Payment Data, Instructor Payment Data

Processing Requests and Orders:
We process your requests and orders for content, products, services, or information through the platform.

- Data Categories: Account Data, Learning Data, Student Payment Data, System Data, Communications and Support

Communication:
We communicate with you about your account and our Services by:

- Responding to your inquiries or concerns.
- Sending notifications from instructors, students, and assistants, or updates about Service changes and agreements.
- Sending information about your course progress, new content, promotions, or newsletters (with opt-out options available).
- Sending push notifications to your mobile device (you can manage preferences in app settings).
- Data Categories: Account Data, Shared Content, Learning Data, Sweepstakes, Promotions, and Surveys, System Data, Communications and Support

Account Management and Personalization:
We use your data to manage your account preferences and personalize your experience on the platform.

- Data Categories: Account Data, Learning Data, Student Payment Data, Instructor Payment Data, System Data, Usage Data, Cookie Data

Technical Functioning and Security:
Your data helps us troubleshoot, secure our Services, and prevent fraud and abuse.

- Data Categories: Account Data, Student Payment Data, Instructor Payment Data, Communications and Support, System Data, Approximate Geographic Data

Instructor Verification:
We verify the identity of instructors to maintain the integrity of the platform.

- Data Categories: Account Data, Instructor Payment Data

User Feedback:
We collect and process user feedback to improve the platform.

- Data Categories: Account Data, Communications and Support

Marketing and Promotions:
We market products, services, surveys, and promotions through targeted outreach.

- Data Categories: Account Data, Learning Data, Sweepstakes, Promotions and Surveys, Usage Data, Cookie Data

Subscription Plans:
We market subscription plans and offerings to potential users.

- Data Categories: Account Data, Learning Data, Cookie Data

Linking Third-Party Data:
We combine your data with third-party data to better understand user preferences and behaviors.

- Data Categories: Account Data, Data About Your Accounts on Other Services, Usage Data, Cookie Data

Cross-Device User Identification:
We identify users across devices to provide a seamless experience.

- Data Categories: Account Data, System Data, Cookie Data

Tailored Advertisements:
We tailor advertisements across different platforms and devices based on your preferences and activity.

- Data Categories: Cookie Data

Service Improvement and New Features:
We continuously use data to improve our existing services and develop new products, features, and functions, including leveraging artificial intelligence in line with our Instructor GenAI Policy.

- Data Categories: All data categories

Analytics and Trend Analysis:
We analyze trends, track traffic, purchases, and usage data to improve our services.

- Data Categories: Account Data, Learning Data, Student Payment Data, Communications and Support, System Data, Usage Data, Approximate Geographic Data, Cookie Data

Advertising Services:
We use your data to advertise our Services on third-party platforms.

- Data Categories: Account Data, Cookie Data

Legal Compliance:
We use your data to comply with legal obligations and protect the safety and integrity of our users and Services.

- Data Categories: All data categories

These uses ensure that we provide high-quality services, enhance the user experience, and comply with legal requirements.

4. Who We Share Your Data With

We share certain data about you with various parties in specific circumstances, including instructors, other students, service providers, MultiHubEdu

affiliates, business partners, social media platforms, analytics providers, and advertisers. We also share data when necessary for legal compliance, security, or corporate restructuring. Additionally, data may be shared in an aggregated or de-identified form, or with your consent.

Below are the scenarios in which we share your data:

With Your Instructors:
We share data (excluding your email) with instructors and teaching assistants for courses you enroll in, helping them improve their content. This includes data such as your country, browser language, and course activities.

- Data Categories: Account Data, System Data, Usage Data, Approximate Geographic Data

With Other Students and Instructors:
Depending on your privacy settings, your profile data and shared content (e.g., course reviews) may be publicly visible. If you ask a question, your name and information may also be displayed.

- Data Categories: Account Data, Profile Data, Shared Content

With Service Providers, Contractors, and Agents:
We use third-party companies to provide services like payment processing, fraud prevention, data analysis, marketing, hosting, and customer support. These providers may access your data but only as directed by us to provide necessary services.

- Data Categories: All data categories

With MultiHubEdu Affiliates:
We may share your data within our corporate family of companies to help deliver our services.

- Data Categories: All data categories

With Business Partners:
We share your data with trusted business partners who help us distribute our Services or drive traffic to MultiHubEdu.

- Data Categories: Account Data, Learning Data, Communications and Support, System Data

With Credit-Granting Organizations for Continuing Education:
If you take courses for professional education credit, we may share your information with the granting organization upon request.

- Data Categories: Account Data, Learning Data

With Analytics and Data Enrichment Services:
We use third-party analytics tools like Google Analytics and services like ZoomInfo, which may involve sharing de-identified data or contact information for analysis or enrichment purposes.

- Data Categories: Account Data, System Data, Usage Data, Cookie Data

To Power Social Media Features:
Social media features on the Services, like the Facebook “Like” button, may allow the provider to collect data like your IP address and set cookies. Your interactions with these features are governed by the respective third-party’s privacy policy.

- Data Categories: System Data, Usage Data, Cookie Data

To Administer Promotions and Surveys:
If you participate in promotions or surveys, we may share your data to administer, market, or sponsor them.

- Data Categories: Account Data, Sweepstakes, Promotions, and Surveys

For Advertising:
We may share System Data and Usage Data with advertisers to serve targeted ads or deliver behavioral advertising. This includes sharing data with advertising networks that help us personalize your experience. You can opt out of behavioral advertising, but you will still see generic ads.

- Data Categories: System Data

For Security and Legal Compliance:
We may disclose your data if required by law or if we have a good faith belief that it’s necessary to:

- Comply with legal requests or governmental investigations.
- Enforce our Terms of Use or Privacy Policy.
- Prevent fraud, abuse, or violations of law.
- Protect the safety or integrity of MultiHubEdu, its users, or the public.
- Data Categories: All data categories

During a Change in Control:
In the event of a merger, acquisition, sale, or corporate restructuring, we may transfer or share your data with the successor organization.

- Data Categories: All data categories

After Aggregation/De-identification:
We may share or use aggregated or de-identified data for any purpose, as it no longer identifies you personally.
With Your Permission:
With your explicit consent, we may share your data with third parties outside the scope of this Privacy Policy.

- Data Categories: All data categories

If you interact with third-party websites or services via links from our platform, the collection, use, and disclosure of your personal data will be governed by the respective third-party’s privacy policy.

5. Security

We implement appropriate security measures based on the sensitivity and type of data we collect. However, no internet-based system can be 100% secure. To protect your account, we advise safeguarding your password and contacting us immediately if you suspect unauthorized access.

Security Measures: We take steps to prevent unauthorized access, alteration, disclosure, or destruction of your data. These steps vary depending on the data’s type and sensitivity.
Password Responsibility: Your password is essential to keeping your account secure. It is your responsibility to protect it, avoid sharing it with others, and change it immediately if you suspect a breach.

6. Your Rights

You have certain rights regarding your personal data, such as opting out of promotional emails, controlling cookie usage, and managing data shared with third parties. You can also update or terminate your account and submit requests regarding your data.

6.1 Your Choices About the Use of Your Data

You can make choices about how your data is used, such as:

Opting Out of Promotional Emails: Unsubscribe using the link in emails or adjust your email preferences in your account settings. Note that transactional emails related to account activities will still be sent.
Managing Cookies: Depending on your location, you can control cookies and local storage. Information on how to manage cookies is available at Cookiepedia.
Tailored Advertising: You can opt-out from tailored advertising through various platforms, including Google Ads, Network Advertising Initiative, and Digital Advertising Alliance.
Google Analytics: To opt-out from Google Analytics, you can use the Google Analytics Opt-out Browser Add-on.
Mobile Platforms: Instructions for managing tailored advertising are available for Apple iOS, Android OS, and Microsoft Windows. You can also manage privacy settings for other operating systems and devices.

If you have any concerns or questions about your data, contact us at privacy@MultiHubEdu.com.

6.2 Accessing, Updating, and Deleting Your Personal Data

You can access and update your personal data collected by MultiHubedu:

Updating Data: Log in to your account to update your data at any time.
Terminating Your Account: Follow the account termination steps in your profile settings, depending on whether you are a student or instructor. If you face issues, contact Support.

Important: Even after account termination, some data may still be visible or retained for legitimate purposes (e.g., legal obligations or transactional records). Retained data may include shared content and information posted to third-party platforms.

To request access, correction, or deletion of your personal data, use MultiHubEdu’s online form or contact us via email at privacy@ MultiHubEdu.com. We will respond within 30 days and may require identity verification.

6.3 Our Policy Concerning Children

We recognize the privacy interests of children and encourage parents to actively monitor their children’s online activities. Individuals under the required age for consent (13 in the US, 16 in Ireland) may only use the Services under the supervision of a parent or guardian. If we collect personal data from a child below the required age, we will take steps to delete it.

If parents believe that MultiHubEdu has collected data from a child under the required age, they can request its removal by contacting privacy@MultiHubEdu.com.

7. Jurisdiction-Specific Rules

MultiHubEdu acknowledges that different jurisdictions have unique privacy regulations. Depending on where you live, you may have specific rights regarding your personal data, such as accessing or deleting it. Additionally, if you’re outside the U.S., your data may be transferred internationally.

7.1 Users in California

California residents have specific rights under the California Consumer Privacy Act (CCPA), which include:

Right to Know: You have the right to request details about the personal information we collect and access a copy.
Right to Correction: You can request corrections to any inaccurate personal information.
Right to Deletion: You have the right to request that we delete personal information collected about you.
Right to Non-Discrimination: Exercising your rights under the CCPA will not result in discrimination or penalties.
Right to Opt-Out: You have the right to opt out of the sale or sharing of your personal information. Although MultiHubEdu does not traditionally sell personal data, we may share non-personally identifiable information with third parties via cookies for advertising purposes. You can opt out of such practices through the “Do Not Sell or Share My Personal Information” link on our website.

To exercise any of these rights, email us at privacy@multihubedu.com. Under CCPA, you may also appoint an authorized agent to submit these requests on your behalf. For security purposes, we may need to verify your identity or your agent’s.

For more information on the personal data we collect and how we use it, refer to the sections titled “What Data We Get” and “How We Use Your Data.” To learn more about the categories of third parties with whom we share data, review the sections “What We Use Your Data For” and “Who We Share Your Data With.”

As a California resident, you can also request details about what personal data we share with third parties for direct marketing. To make this request, email us at privacy@multihubedu.com with the subject “California Shine the Light,” and include your mailing address and email.

We currently do not recognize or respond to “Do Not Track” signals from web browsers.

7.2 Users in Nevada

MultiHubEdu does not sell personal information, but Nevada residents have the right to request that their data is not sold. To exercise this right, contact us at privacy@multihubedu.com.

7.3 Users in Australia

If you are an Australian resident and have a complaint regarding privacy, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au, email them at enquiries@oaic.gov.au, or call 1300 363 992. You may also contact our privacy team at privacy@multihubedu.com, and we will respond within 30 days.

7.4 Users in the European Economic Area (EEA) and United Kingdom (UK)

Users in the EEA and UK have specific rights, including the right to access, rectify, erase, or restrict the processing of personal data, and the right to object to data processing. You can make such requests using the information in Section 6.2. If you’re located in these areas, you also have the right to lodge a complaint with your local data protection authority.

Your personal data may be processed outside the EEA, UK, and Switzerland by our partners and service providers. We have established data protection agreements, including Standard Contractual Clauses, to facilitate these transfers in compliance with applicable regulations. By using our Services, you consent to these transfers.

7.5 Data Privacy Framework (For EEA, UK, and Swiss Data Subjects)

MultiHubEdu complies with the EU-U.S. Data Privacy Framework, the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. DPF, as established by the U.S. Department of Commerce. We certify that we adhere to these frameworks for personal data transferred from the EEA, UK, and Switzerland. To view our certification, visit Data Privacy Framework.

In case of a conflict between this Privacy Policy and the DPF Principles, the DPF Principles will take precedence. The Federal Trade Commission has jurisdiction over MultiHubEdu’s compliance with these frameworks.

If you have any concerns or inquiries regarding our adherence to the DPF, contact us at privacy@multihubedu.com. If your issue is unresolved, you may escalate your complaint to the International Centre for Dispute Resolution (ICDR-AAA). Their services are free of charge, and under specific circumstances, you may invoke binding arbitration.

For more information, visit the Data Privacy Framework.

7.6 Users Outside of the U.S.

If you are accessing our Services from outside the United States, it is important to note that your personal data will be transferred to, stored, and processed in the United States or other countries. By using our Services, you consent to this transfer and acknowledge that the data protection laws in these countries may differ from those in your home country.

8. Updates & Contact Info

We reserve the right to make changes to this Privacy Policy. If any material changes occur, we will notify you by email, an in-product notice, or through another legally required mechanism. These changes become effective on the day they are posted, so we recommend checking the policy periodically.

If you have any questions, concerns, or disputes, feel free to reach out to us via email or postal mail.

8.1 Modifications to This Privacy Policy

We may periodically update this Privacy Policy. In the event of any significant updates, we will notify you through email, a notification on our platform, or as required by law. A summary of the key changes will also be included.

If you continue using the Services after the effective date of these changes, your usage will constitute acceptance of the revised Privacy Policy. The updated policy will replace any previous versions.

8.2 Interpretation

Unless otherwise defined in this Privacy Policy, capitalized terms follow the definitions provided in MultiHubEdu’s Terms of Use. In case of a conflict between an English and non-English version of this policy, the English version will take precedence.

8.3 Questions

If you have any questions, concerns, or disputes related to our Privacy Policy, you can contact our privacy team, including our Data Protection Officer, by emailing privacy@multihubedu.com. You may also reach us via postal mail at:

MultiHubEdu, Attn: Legal,
801 University City Blvd. Blacksburg, VA 24060